Quench IV Hydration PC and its affiliates ("Mobile Medical" "we," or "us") owns and operates this website and mobile app located at https://quench-iv-hydration.com (collectively, the "Platform"). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content ("Content"), any products or services provided through the Platform or otherwise by Mobile Medical, and any affiliated website, software or application owned or operated by Mobile Medical (collectively, including the Platform and the Content, the "Service") are subject to this Privacy Policy unless specifically stated otherwise.
We are committed to respecting the privacy of users of the Service. We created this Privacy Policy (the "Privacy Policy") to tell you how Mobile Medical collects, uses and discloses information in order to provide you with the Service.
As with our Terms of Service, by creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date of the Privacy Policy.
If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Notice. This Privacy Notice may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.
Our Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. Individuals who are between the ages of thirteen (13) and eighteen (18) (or such older age of majority) may use the Service only if a parent or legal guardian provides consent to such use in accordance with the requirements set forth in our Terms of Service and the Service. The Service is not designed or intended to attract, and is not directed to, children under thirteen (13) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.
If you believe we might have any information directly from a child under 13, please contact us at (000)000-0000, or through our on our Website.
Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires Mobile Medical to maintain the content or information; when Mobile Medical maintains the content or information on behalf of your Providers (as defined in our Terms of Service) as part of your electronic medical record; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished or reposted by the third party); when Mobile Medical anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.
The foregoing is a description of Mobile Medical' voluntary practices concerning the collection of personal information through the Service from certain minors and is not intended to be an admission that Mobile Medical is subject to the Children's Online Privacy Protection Act, the Federal Trade Commission's Children's Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.
When you set up an account with Mobile Medical, you are creating a direct customer relationship with Mobile Medical that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to Mobile Medical, including but not limited to, your name, email address, shipping address, phone number and certain transactional information, that we do not consider to be "protected health information" or "medical information".
However, in using certain components of the Service, you may also provide certain health or medical information that may be protected under applicable laws. Mobile Medical is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, "HIPAA"). One or more of the Labs, Pharmacies or Medical Groups (as defined in our Terms of Service) may or may not be a "covered entity" or "business associate" under HIPAA, and Mobile Medical may in some cases be a "business associate" of a Pharmacy or Medical Group.
The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you are acknowledging receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).
We collect any information you provide when you use the Service, including, but not limited to:
If you use your mobile device to visit, access or use the Service, then additional categories of information that we collect may include:
We also collect certain medical information on behalf of the Medical Groups and your Providers, which may include, but is not limited to:
Mobile Medical might collect personal and non-personal information directly from you when you visit, access or use the Service; when you register with or subscribe to the Service or any products or services available through the Service; when you "sign in," "log in," or the like to the Service; when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications.
In addition to the information we collect directly from you, we may also collect certain information from the Medical Group and/or Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, diagnoses, treatment plans (including prescription details) and notes, and is accessible and visible through certain components of the Service.
We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history and laboratory test results.
Finally, Mobile Medical might use various tracking, data aggregation and/or data analysis technologies, including, for example, the following:
In connection with providing the Service, we and our affiliates and service providers may use your information, subject to the limitations addressed in the Protected Health Information Section above, for a number of purposes, including, but not limited to:
Subject to the limitations described in the Protected Health Information section above, we may disclose your information to third parties in connection with the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information:
Mobile Medical may retain your information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Service or Mobile Medical. Mobile Medical may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by Mobile Medical or as required by law.
Similarly, the Medical Groups and Providers may retain your information for as long as they believe necessary; as long as necessary to comply with their respective legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Medical Groups and Providers.
Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to our Websites confidential.
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the Website.
In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address.
All credit card, debit card and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by Mobile Medical' third-party online payment processing vendor, Stripe ("Stripe").
The law in some jurisdictions may provide you with additional rights regarding our use of Personal Data. To learn more about any additional rights that may be applicable to you as a resident of one of these states, please see the privacy addendum for your state that is attached to this Privacy Notice.
If you are located in the European Economic Area, you have the additional rights described in out GDPR Website Privacy Addendum.
If you are a resident of California, you have the additional rights described in the California Privacy Addendum.
This Privacy Policy does not address or apply to, and we are not responsible for, the privacy, information or other practices of any third parties, including, without limitation, the Medical Group or its Providers, the manufacturer of your mobile device, and any other third-party mobile application or website to which our Service may contain a link.
You may have certain rights under applicable data protection laws, including the right to access and update your Personal Data, restrict how it is used, and the right to have us erase certain Personal Data about you. You also have the right to complain to a supervisory authority about our processing of your Personal Data.
You can review and change your Personal Data by logging into the Website and visiting your "Account" page. You may also notify us through the Contact Information below or through our Website's Contact Us form of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible.
You have the right to request that we delete all of your Personal Data. We cannot delete your Personal Data except by also deleting your user account, and we will only delete your account when you have requested that we do so.
You may exercise any of the above rights by contacting us through any of the methods listed under Contact Information below and through our Website's Contact Us form.
We may use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers.
We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they "do not track" your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page. If we make material changes to how we treat our users' Personal Data, we will notify you through a notice on the Website's home page. The date this Privacy Notice was last revised is identified at the top of the page.
You may contact our Data Protection Officer through the contact information below. If you wish to contact us, you may contact both us through the contact information below or through the Contact Us form on our Website.
If you have any questions, concerns, complaints or suggestions regarding our Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may Contact Us at the contact information below or through the Contact Us page on our Website.
Effective Date: July 28, 2021
Last Reviewed on: July 28, 2021
This Privacy Notice Addendum for California Residents (the "California Privacy Addendum") supplements the information contained in Quench IV Hydration's Privacy Notice and describes our collection and use of Personal Information. This California Privacy Addendum applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you").
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, we collect, and over the prior twelve (12) months have collected, the following categories of personal information from our consumers:
| # | Category | Applicable Pieces of Personal Information Collected |
|---|---|---|
| A. | Identifiers | A real name, postal address, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. |
| B. | Personal information categories listed in the California Customer Records statute | A name, signature, address, telephone number, or any financial information, medical information, or health insurance information. |
| C. | Protected classification characteristics under California or federal law | Age (40 years or older), race, color, or medical condition. |
| D. | Commercial information | Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
| E. | Internet or other similar network activity | Information on a consumer's interaction with a website, application, or advertisement. |
| F. | Geolocation data | Physical location or movements. |
We may use, or disclose the personal information we collect and, over the prior twelve (12) months, have used, or disclosed the personal information we have collected, for one or more of the following business or commercial purposes:
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. You may exercise these rights yourself or through your authorized agent.
You have the right to request that Quench IV Hydration disclose certain information to you about our collection and use of your personal information over the past 12 months (a "Right to Know" request). You also have the right to request that we provide you with a copy of the specific pieces of personal information that we have collected or created about you.
You have the right to request that Quench IV Hydration delete any of your personal information that we collected from you and retained, subject to certain exceptions.
To exercise the right to know, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
This GDPR Website Privacy Addendum supplements the information in the Quench IV Hydration Website Privacy Notice and applies to Personal Data about individuals located in the European Economic Area.
Quench IV Hydration is the data controller of the Personal Data you provide on the Website. Quench IV Hydration is not required to appoint a Data Protection Officer or a representative in either the European Union.
We have a lawful basis for our processing of your Personal Data, including processing for our legitimate interests (when balanced against your rights and freedoms), to fulfill our obligations to you under a contract with you, and required by law, and with your consent.
We may process some Personal Data considered sensitive when necessary to carry out our obligations under the law or to protect our legitimate interests.
We generally do not use your Personal Data with any automated decision making processes.
You may have certain rights under applicable data protection laws, including the right to access and update your Personal Data, restrict how it is used, transfer certain Personal Data to another controller, withdraw your consent at any time, and the right to have us erase certain Personal Data about you.
We may process your Personal Data outside of your home country, including to the United States. We only do this when we are legally permitted to do so and when we have appropriate safeguards in place to protect your Personal Data.
We retain your Personal Data for as long as you keep your account open. In some instances, we may keep it after you close your account, for example we may keep it:
Quench IV Hydration reserves the right to amend this GDPR Website Privacy Addendum at our discretion and at any time and at any time and as described in our Website Privacy Notice.
You may contact us through the contact information below. If you wish to contact us, you may contact us through the contact information below or through the Contact Us form on our Website.
Quench IV Hydration
3900 W Alameda Ave
Suite 1500
Burbank, CA, 91505
United States